About us

Home Energy Saving Ltd was established in 2006 to promote energy saving through innovation and awareness

Contact Details

Pricing

There are no hidden charges or additional costs for customers in the UK. When you order an item, the price (inc VAT and Delivery) will be the amount that appears on your credit card or bank statement.

Prices shown in the Shopping Basket include UK Delivery. If the delivery address is outside the UK then an additional charge will be made after the delivery address has been entered.

Delivery

Orders received before 2pm will normally be dispatched the same day. Orders received after 2pm or weekends will normally be dispatched the following working day. In the unlikely event of any delay, you will be contacted and offered the choice to cancel the order.

All items to UK addresses are sent by 1st Class Royal Mail Recorded Post so please remember when choosing a delivery address that a signature is required.

Security

Our payments are powered by WorldPay so you can rest assured that you will be using one of the most secure and trusted systems available. Card types and numbers are never seen by us, that information is kept strictly between you and Worldpay. We are able to accept the following payment types:

Making a Purchase

When you have found the item you like, click the green 'Add to Basket' button which will take you to the Shopping Basket with that item included. From the Shopping Basket you can either proceed to the checkout or return to the shop.

The checkout process has 3 steps:

•   1) Entry of the cardholders details and delivery address along with any special instructions
•   2) A last check to make sure all the details are correct
•   3) Entry into the secure WorldPay system to make the card payment

After you have made the purchase you should receive an email with the order details. If for any reason you do not receive this confirmation, you should contact us immediately.

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order Non-acceptance of an order may be a result of one of the following:

•   - The product you ordered being unavailable from stock
•   - Our inability to obtain authorisation for your payment
•   - The identification of a pricing or product description error

Final acceptance of your order and the existence of a contract is indicated by our dispatch of the goods.

Returning non-Faulty goods

We want you to enjoy shopping with us. If you receive any of our goods and are not happy then notify us in writing (including email) within seven working days of receiving the goods. You must then return the goods to us, within 21 days of receipt, at your own cost. Sealed packs must be unopened and we must receive both the goods and all packaging in an excellent, unused condition.

Returning faulty goods

You must return the goods to us at your own cost. We will either refund the purchase price less shipping charges OR issue a replacement item.

Returning goods in general

When returning goods via post you must get a proof of posting certificate from the post office, or, better still send the item by recorded post

For returned goods lost by the post office you will have to claim from the post office yourself so receipts and proof of posting are essential.

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